- info@coach-hire-luxembourg.lu
A trusted family-owned company
- Department Luxembourg (Rue de la Presse 4, 1000 Brussels)
Coach hire Luxembourg often receives questions about the following topics.
You can find the answers here:
Simply send us an email and mention as many details as possible (date(s) of services, start/end location, program, timings, number of persons). You will receive a quote within 24 hours (during working days).
We offer a ‘flex-change’ policy, which means that you can easily request changes to your upcoming services. However, this is always based on the actual coach availability.
Yes, you will receive a final overview of your services one or two days in advance, this overview also includes the driver information.
(name + phone number)
Yes, you will always receive an emergency phone number that will be reachable 24/7.
Yes, in case you are travelling to cities in Belgium. If your journey goes to temporary events (festivals and/or other events like Formula 1), parking costs are not included unless discussed otherwise.
Before you start your journey, we will ask you whether you would like to share a group name or logo with us. We will make sure that the driver places this sign behind the windshield of the bus.
This depends. Our clients can arrange a room for the driver (single room, full board) or we can arrange a room for the driver. In case of CHL arranging the overnights, we will include the extra charge in your quotation.
In the unlikely event that you want to cancel, we follow our terms and conditions (see link).
We require a full pre-payment by bank transfer. You can always find our payment details in our offers and invoices.
Yes, you are insured during your coach ride, this is even required by law. This insurance is valid while you are on board of the coach. As soon as you have stepped outside of the coach, this insurance is no longer applicable. So, please make sure you also have an event -or holiday insurance that covers accidents during your trip.
We provide a range of coaches from mini vans (up to 7 people) to double deck coaches (until 85 people). But you can also rent multiple vehicles to fit any group size. Ask about the availability!
You can choose between a fleet of coaches that all have modern facilities like AC systems, reclinable seats, a toilet, an audio system (incl. microphone), and a fridge. For longer multi-country journeys, we can also offer coaches with extra legroom (optional).
A bus describes a scheduled service bus or a public transport bus, without any facilities. A coach, however, is a more luxurious bus which provides a comfortable journey for all who are traveling. CHL is only offering coaches as we maintain a high standard of quality and service.
Yes, every coach has seatbelts, and it is obligated to use them during your journey.
In coaches from 30+ seats there always is a toilet available. If you choose a smaller vehicle there won’t be a toilet available.
Not all our coaches have standard Wi-Fi. If this is important to you during your journey: Please include this information in your request and we can try to select a coach with Wi-Fi (this is not guaranteed).
This depends on the selected coach. Generally, there is always space for luggage (if not excessive or multiple units per person).
Yes, but no glass items as this is considered a security risk for you and other passengers.
Yes, we can easily provide bottles of water and other types of catering: Just ask our team for the options.
Yes, many of our coaches come with a USB connection for chargers. However, this is not a standard guarantee. If this is something you require, please mention it in your request.
No, you are not obligated to tip the driver. Of course, if you are happy with the driver’s services, it is highly appreciated.
Have you not found the answer to your question, or do you have additional questions? Our team is ready to help.
Please contact our Coach hire Luxembourg team
